Privacy Policy & Terms of Service

Privacy Policy

At Derby Cleaning Services, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our website or services in Derby and Derbyshire, England.

Information We Collect

We collect contact details provided via our lead quote forms (name, phone number, postcode, and service needed) solely for connecting you with our local team. We do not sell or share your data with third-party marketing companies.

How We Use Your Data

Your information is used only to respond to your service request, provide a quotation, and schedule an appointment. We may keep your details on file for follow-up service or guarantee purposes.

Terms of Service

By using this website and requesting our services, you agree to the following terms:

• All quotations are preliminary until a technician has assessed the property in person
• Emergency response times are estimates based on traffic and weather conditions in Derby
• Cancellations must be made at least 2 hours before the scheduled appointment time
• Our work is guaranteed — if the issue persists, we will return at no extra charge