DATA PROTECTION AND PRIVACY STATEMENT FOR WWW.ACROSSTHEDIVIDE.COM

Across The Divide Limited (“Across the Divide”) understands the importance of keeping the information about you confidential and secure. As a result Across the Divide has created this privacy statement in order to demonstrate our commitment to protecting the privacy of our users.

For the purposes of the Data Protection Act 1998 (the Act), the data controller is Across The Divide Limited of Thorncombe Barn, Fore Street, Thorncombe, Chard, Somerset, TA20 4PP. Our data protection registration number is Z5698938.

Personal Information

The policy (together with our Website Terms and Conditions [hyperlink to follow] and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or you provide to us, will be processed by us.

Information we may collect from you

Across the Divide may collect and process the following data about you: 

• Information that you provide by filling in forms on our site www.acrossthedivide.com (the Website). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
• If you contact us, we may keep a record of that correspondence.
• Across the Divide may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of your visits to our site and the resources that you access.
• Details of transactions you carry out through our site and of the fulfilment of your orders. Specifically:
• When you make a booking for one of our expeditions via the website booking engine you will be asked to provide your name, postal address, email address, telephone number and credit card number and expiry date. This information relating to financial transactions will be collected and held by Across the Divide Limited whose registered office is at Thorncombe Barn, Fore Street, Thorncombe, Chard, Somerset, UK TA20 4PP (company registration number 3279836).
• When booking one of our expeditions you will also be asked to provide certain other information in relation to your medical history, including any pre-existing medical conditions. This information is requested and required due to the nature of the expeditions on offer via the Website which can be physically demanding.

Any information or data not held or controlled by Across the Divide under the terms of this policy is not the responsibility of Across the Divide and as such Across the Divide is not responsible for its security and/or storage or the way it is used.

How Personal Information is used

The Personal Information Across the Divide collects will be used for a number of different purposes including:

• To allow Across the Divide to process your booking and to carry out our obligations arising from any contracts entered into between you and us
• To allow Across the Divide and its medical advisors to assess your medical suitability in respect of the types of expeditions offered via the Website;
• Administration
• Marketing – see “Marketing and opting out/in” below;
• Customising the Website and its content to your particular preferences;
• Notifying you of any changes to the Website of the services which may affect you; and
• Improving our services

The information or data registered via www.acrossthedivide.com are not made publicly available.

Disclosure of Personal Information

Across the Divide may disclose your personal information to: 

• Medical practitioners and service providers in both the United Kingdom and overseas
• Insurance companies
• Our service providers and outsourcing partners to perform various functions on our behalf. Such functions include processing travel booking, fulfilment of your shop order or providing elements of the expedition booking
• We may also use your data, or permit carefully selected third parties to use your data, to provide you with information about goods or services which may be of interest to you. Such notification will be by email (unless you have opted in to such a process see “Marketing and opting out/in” below)

 Keeping your Personal Information Secure

www.acrossthedivide.com has security measures in place to protect the user information registered on our systems. These measures include restricted access to databases containing user information.

The data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of marketing and support services. By submitting your personal data, you agree to this transfer, storing or processing. Across the Divide will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Marketing and opting out/in

Across the Divide may wish to provide you with information about special features of the Website, offers appearing on the Website and tailored products that we think may be of interest to you. Unless you have asked us not to do so, Across the Divide may contact you by email about special features, offers or products appearing on and sold via the Website.

Across the Divide will not sell your personally identifiable information to third parties unless you consent to the disclosure of your personally identifiable information by this means [hyperlink to opt in box]

Except as set out above or as may be otherwise agreed, Across the Divide does not publish, share, trade, sell or otherwise disseminate any of the information or data registered or provided to us to any other party. Across the Divide and any of the aforementioned parties may, however, be obligated and are entitled to disclose information and data registered or provided to us in compliance with applicable law, court or arbitration orders, judgements awards or other legal processes served or in compliance with requests by any entitled authority, body or person or to protect the interests, rights, property or Across the Divide, our users or others.

Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our Data Protection and Privacy Statement we will post the changes on this page, and we may place notices on other pages of the Website, so that you may be aware of the information we collect and how we use it at all times. Continued use of the Website and the services contained on the Website will signify that you agree to such changes.

Non-Personal Information

Across the Divide may collect non-personal information such as IP addresses during your visit to the Website in order to improve its products and services.

Use of ‘Cookies’

Our website does not use any Cookies

Sale of business

If this business is sold or integrated with another business your Personal Information may be disclosed to our advisers and any prospective purchaser and their advisers and be transferred as part of the relevant sale.

Update/Removal

You may update, change or opt for removal of information registered at www.acrossthedivide.com by contacting Across the Divide (use the ‘Contact Us’ link on the website to locate your local Across the Divide office and its contact details).

Governing Law and Jurisdiction

The terms of this Privacy Policy shall be governed by and construed in accordance with the laws of England and you submit to the exclusive jurisdiction of the English Courts.

Contact Across the Divide

We welcome your views about the Website and our Data Protection and Privacy Statement. If you have any questions or comments about privacy, the use of this Website, or your dealings with this Website you can contact:

Across the Divide Ltd
Thorncombe Barn
Fore Street
Thorncombe
Chard
Somerset
TA20 4PP