FAQs

- Exclusive events - Are Across the Divide ATOL bonded?
- Exclusive events - Can a charity representative come on the trip?
- Exclusive events - How do we decide on a location?
- Exclusive events - How do we set our fundraising target?
- Exclusive events - How far in advance do we need to book?
- Exclusive events - How is our safety assured on the challenge?
- Exclusive events - Still have a few questions?
- Exclusive events - We are not sure if our charity is large enough to book an exclusive challenge all to ourselves, can you help?
- Exclusive events - What do I do if I’m interested in promoting Just Events?
- Exclusive events - What do the participants need to do in preparation for the event?
- Exclusive events - What support will we get from Across the Divide?
- Exclusive events - Where can I find advice about fitness and training?
- Exclusive events - Where can I find advice on kit?
- Exclusive events - Who do participants need to send money to?
- Exclusive events - Who organises the flights?
- Exclusive events - You’ve decided to run an exclusive event – so what happens now?Â
Exclusive events - Are Across the Divide ATOL bonded?
Yes. Our ATOL number is 6475. ATOL is a financial protection scheme covering over 28 million UK consumers each year. Only ATOL tour operators can provide the peace of mind and full financial protection.
Exclusive events - Can a charity representative come on the trip?
We encourage this as much as possible, as the charity representative can be a valuable member of the Expedition Team. Whilst in country, Across the Divide wants the participants to identify the expedition with the charity, and to appreciate the contribution their fundraising brings to a worthwhile cause. For most destinations, once 25 or more participants are signed up a free rep place is provided.
Exclusive events - How do we decide on a location?
Working with our experienced team, we can help you decide on the destination that is perfect for your charity. Questions to ask include:


- Which destinations interest you and others associated with your charity?
- Who will your target audience be?
- What destinations are popular at present?
- What destinations are other charities offering?
- What is the fundraising target compared to the cost of the expedition?
- What time of year do you want to go?
Exclusive events - How do we set our fundraising target?
We recommend that at least half of the revenue raised should go to the charity. Therefore if ground and flight costs are £1,200 per person, you could set a £2,400 fundraising target, including a £250 - £350 registration fee.
Exclusive events - How far in advance do we need to book?
We would recommend leaving at least 12 months from deciding on a location to actual departure. This may seem like a long time, but not when you consider that participants will need plenty of time to train and fundraise for the event, and time taken to get promotional materials ready.
Exclusive events - How is our safety assured on the challenge?
Across the Divide takes safety extremely seriously and ensures that all of our challenges have the highest safety standards in the market. Before any challenge takes place Across the Divide completes a full site visit checking the route, logistics, local emergency and medical facilities, and local staff team to highlight and resolve any potential obstacles. In this way we ensure a successful event for you and your supporters.
Across the Divide is in the process of becoming fully compliant with the guidelines set out by British Standard BS8488, we are one of the first tour and expedition operators to adopt this standard. This new standard sets out requirements for good practise and safe management on all overseas ventures. It pulls together expertise and good practice into a new national standard for the safe management of overseas ventures. We supply all of our challenges with the most comprehensive and latest safety equipment, which has been tailored to the needs of the specific trip. This equipment includes satellite phones, PLB’s personal locator beacon, GPS, radios for each member of staff, emergency shelters and light beacons; and all of our staff are fully trained in their uses. We have a detailed casualty evacuation plan for each challenge event and a clear chain of command and procedures for dealing with any emergency situation.
Unrivalled medical support – The majority of all of Across the Divide’s medics are Expedition and Wilderness Medicine trained and have the most comprehensive medical kits in the industry. We pride ourselves on the level of medical support and equipment that we provide and believe that we lead the field in this area. We also train our doctors in the importance of the correct bedside manner for challenge participants, and in group dynamics and managing risk.
Exclusive events - Still have a few questions?
Please feel free to contact us on 01460 30456 or by email: alice@acrossthedivide.com
Exclusive events - We are not sure if our charity is large enough to book an exclusive challenge all to ourselves, can you help?
Yes we can! Across the Divide has developed a range of exciting ‘Just Events’ designed with smaller charities in mind. This is a great way to offer a range of trips and challenges without committing yourselves to the overheads and administration that an exclusive challenge entails. Please visit our Just Events page.
Exclusive events - What do I do if I’m interested in promoting Just Events?
Fantastic news! Contact Julie – Julie@acrossthedivide.com or call 01460 30456.
Event images – we have a range of excellent event images available for you to use and help you promote these events on your website.
Event details and itineraries – brief descriptions of our events that participants can download from your website or you can add to a mailing. Alternatively you can simply add a link to the Across the Divide website where participants can find out more about the event.

Event posters – We can supply event posters for you to advertise the challenges or for your supporters to use at their fundraising events. These can be adapted for your charity with the addition of your charity logo and amends to the wording. Please take a look at the attached sample posters and let us know if you would like us to make any amends.
Exclusive events - What do the participants need to do in preparation for the event?
At the point of registration, we ask all participants to complete a medical questionnaire so that we can check that they are fit enough to take part. Our doctors will contact anyone with specific health problems to discuss any additional medications that they might require whilst on the trip.
All participants need to have travel insurance that covers them for the activity to be undertaken. We offer a highly competitive insurance policy if required.
Prior to the event, at a date decided by the charity, we provide one experienced member of the Across the Divide team to be available for an Information Evening for the participants. At this point we can try to help with any questions they may still have regards kit, training, blisters etc
Exclusive events - What support will we get from Across the Divide?
Across the Divide offers the very highest level of support from start to finish. Once your trip is confirmed, we will send you a comprehensive event manual which contains everything you need to know about your particular event and of course our office staff are always happy to help with any further questions. Across the Divide can also provide images for your promotional material and will advertise your event on our website.
We will organise a local information day for your event, which allows participants to meet each other, find out more about the trip, and put any concerns or questions they may have to one of our experienced guides. Across the Divide also offers exclusive training days for participants, and the opportunity to attend an annual rep training day for charity representatives planning to take part in the event themselves. Topics covered include how best to prepare for the trip; how to promote your charity during the event; and ways in which to keep your participants motivated and retain their support for future events.
Across the Divide will look after all of the ground and flight arrangements for your event, leaving you free to concentrate on what matters most - your fundraisers.
On request we can also provide in-office training to assist with your promotion and marketing of the event.
Exclusive events - Where can I find advice about fitness and training?
A comprehensive training guide is provided with your challenge event manual but we also have a section here on the website that covers this - click here to read more
Exclusive events - Where can I find advice on kit?
The event manual includes a comprehensive kit list, covering everything participants need for the event.
Exclusive events - Who do participants need to send money to?
As their main contact, the participants should send registration fees and fundraised amounts to you. By arranging scheduled 'deadline' dates with the participants, this can help cover the amounts to be paid for flights and ground costs in advance.
Exclusive events - Who organises the flights?
We do! Across the Divide has its own ATOL licence (ATOL number 6475) which allows us to make all of the flight arrangements on your behalf.
Exclusive events - You’ve decided to run an exclusive event – so what happens now?Â
Great news! Call on 01460 298026 or email alice@acrossthedivide.com and she will talk you through the options available and the booking process.
Once you have decided when and where you would like your event to take place, we reserve the dates with our local agent and send you an event manual, which tells you everything you need to know about your event – from climate facts and kit list, to visa information and suggested training programmes.
As a general guide, you should aim to book your event about 12 – 15 months in advance. This is to allow enough time for you to promote the event, and for your participants to fundraise successfully. The flights are usually available to book 11 months prior to departure, when deposits will be payable, although most airlines do not require names and full payment until 8 weeks before departure. We will therefore require full payment for ground arrangements and flights 8 weeks before your event.


